Shipping + Returns
How much does shipping cost?
Shipping is free on orders over $50. For orders below $50, shipping costs a flat $4.99 for orders in the United States and $7.99 for international orders.
How long will it take for my order to arrive?
Shipping time varies depending on item availability and the destination address. We provide an estimate on the time to deliver the order on each product detail page.
In general, orders are shipped between 1-5 business days. After that, orders from the US are delivered in 1-2 weeks while orders from other countries are delivered in 1-3 weeks.
Depends on the availability of items in your order, you may receive separate packages.
Where will my order be shipped from?
It will ship from Miami or Hollywood Florida.
What’s your return policy?
We’re so confident you’ll love the pieces we carry, we provide a 100% Satisfaction Guarantee. We happily accept returns of undamaged items in unworn condition sent back to our Miami address within 30 days from the date when you received the products ordered.
To start the returns process, simply drop us a line at email@example.com. Specify your order number and which item(s) you’d like to return, and we’ll provide instructions on how to return the products back to us.
Please note, we are unable to provide prepaid return shipping labels for any orders.
Can I exchange an item for a different size/color?
Absolutely! For domestic orders, we happily exchange undamaged items in unworn condition. Email us at firstname.lastname@example.org within 30 days of purchase, indicating your order number, which item you’d like to exchange, and the item you’d like to exchange it for. We will then provide instructions on how to send the item(s) back to us. As soon as we receive it, we’ll ship out the replacement item.
How will my refund be handled?
Your original payment will be fully refunded once we confirm the receipt of the returned items. That should happen within 5 business days of when the returned items are delivered.
Can I cancel my order?
You can cancel your order for a full refund anytime before your order is shipped by emailing us at email@example.com.
My question is not listed here!
Reach out to us at firstname.lastname@example.org. We will be happy to answer any questions you have.